bak365 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data. It applies to all users of bak365.app and all associated services.
bak365 uses 256-bit SSL encryption, firewalled servers, and role-based internal access controls to keep your personal and financial data secure at every layer of the platform.
bak365 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data exists to operate your account — nothing else.
bak365 gives you clear rights to access, correct, restrict, and delete your personal data. Submit a request via support and we will respond within the timeframes set out in this Policy.
Where data must cross borders — for example, to process a JazzCash transaction or verify identity — bak365 ensures contractual safeguards are in place with every third-party processor.
In the unlikely event of a data breach affecting your personal information, bak365 will notify affected users promptly and take immediate remediation steps in line with international standards.
bak365 uses cookies strictly for session management, security, and platform performance. We do not deploy third-party advertising trackers or behavioural profiling cookies.
This Privacy Policy is issued by bak365 ("bak365", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bak365.app. bak365 acts as the data controller in respect of personal data collected from registered users and visitors to the platform.
bak365 is licensed and regulated under international gaming authority standards. Our data handling practices are designed to comply with internationally recognised data protection principles, including those consistent with the General Data Protection Regulation (GDPR) framework, as the global benchmark for personal data governance.
For all data-related queries, requests, or complaints, you may contact us directly at [email protected]. Our support team is available 24/7.
bak365 collects only the data that is necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number | KYC / age verification / account registration |
| Contact Data | Email address, Pakistani mobile number, residential address | Account communication, support, notifications |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, card last 4 digits | Processing deposits and withdrawals in PKR |
| Technical Data | IP address, browser type, device ID, session logs | Security, fraud detection, platform performance |
| Usage Data | Game history, bet records, login timestamps, navigation paths | Account management, responsible gaming, dispute resolution |
| Communications Data | Support chat transcripts, email correspondence | Service delivery, complaint handling, quality review |
bak365 does not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, or biometric data beyond what is required for mandatory identity verification under our licensing obligations.
bak365 collects personal data through the following means:
bak365 processes your personal data on one or more of the following legal bases, consistent with internationally recognised data protection standards:
bak365 uses the personal data it collects for the following purposes:
bak365 will only send you promotional communications if you have opted in to receive them. You can opt out at any time by contacting support or updating your notification preferences in your account.
bak365 does not sell your personal data. We share data only where strictly necessary for operational or legal reasons, with the following categories of recipient:
All third parties with whom bak365 shares personal data are contractually required to protect that data and to use it only for the specific purpose for which it was shared.
bak365 operates infrastructure across multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside of Pakistan. Where such transfers occur, bak365 ensures that appropriate safeguards are in place, including:
By using bak365.app and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data under the safeguards described above.
bak365 retains personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations:
When personal data is no longer required for the purpose for which it was collected, bak365 will either securely delete it or anonymise it so that it can no longer be associated with any individual.
As a bak365 user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. bak365 will respond to all verified requests within 30 days.
Request a copy of the personal data bak365 holds about you.
Request correction of any inaccurate or incomplete data in your account.
Request deletion of your data where no legal obligation requires its retention.
Request that bak365 limits its processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Please note that certain data cannot be deleted where retention is required by law, gaming licence conditions, or to protect bak365's legal position in an ongoing or anticipated dispute.
bak365 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies bak365 uses are:
bak365 does not use third-party advertising cookies, behavioural tracking cookies, or cross-site tracking of any kind. You may manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.
bak365 strictly prohibits the use of its platform by individuals under the age of 21. bak365 does not knowingly collect personal data from any person under 21. Age verification is conducted as a mandatory step before any withdrawal is processed, and bak365 may request documentary proof of age at any point during the account lifecycle.
If bak365 becomes aware that a registered account belongs to a person under the minimum age, the account will be immediately suspended, all activity will be voided, and any deposited balance will be returned to its source pending investigation. If you believe a minor has registered an account on bak365, please contact support immediately at [email protected].
bak365 takes the security of your personal and financial data seriously. The following technical and organisational measures are in place to protect your information:
Whilst bak365 employs robust security measures, no internet platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their bak365 account and to enable 2FA for an additional layer of protection.
In the event of a security incident that affects your personal data, bak365 will notify you promptly via your registered email address and will provide guidance on the steps you should take to protect your account.
bak365.app may contain functionality powered by third-party licensed game providers, payment processors, and infrastructure partners. bak365 is not responsible for the privacy practices of any third party whose services are integrated into the platform. We recommend reviewing the privacy policies of any third-party providers whose services you access in connection with your bak365 account.
bak365 does not embed third-party social media widgets, advertising networks, or tracking pixels on any page of bak365.app. Any data shared with integrated third parties is limited to what is operationally necessary and governed by data processing agreements as described in Section 6.
bak365 reviews this Privacy Policy regularly and may update it to reflect changes in our data processing practices, applicable law, or our service offering. When material changes are made, bak365 will notify registered players via email or an on-platform notice at least seven (7) days before the changes take effect.
The "Effective Date" shown at the top of this page reflects the date of the most recent revision. Your continued use of bak365.app after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you should cease using bak365 and contact us to close your account.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about bak365's data handling practices, please contact us:
Email: [email protected]
Our support team is available 24 hours a day, 7 days a week via live chat on the bak365 platform. For formal written privacy requests or complaints, please contact us by email with your full name, registered account email address, and a clear description of your request or concern. bak365 will acknowledge all privacy-related requests within 72 hours and will aim to provide a substantive response within 30 calendar days.
Where you are not satisfied with bak365's response to a privacy complaint, you retain the right to escalate the matter to the relevant regulatory authority or the gaming licence supervisory body under which bak365 operates.
This Privacy Policy was last updated on 1 January 2026. bak365 will maintain a record of previous versions, available on request via support.
bak365 takes your privacy as seriously as your gameplay. With bank-grade security, PKR payments, and cricket betting built for Pakistan — everything you need is right here. Join hundreds of thousands of Pakistani players who already trust bak365.
21+ only. Please gamble responsibly and within your means.